WARRANTY

This warranty is governed by and construed in accordance with the laws of the United Kingdom. Your statutory rights as a consumer are not affected by this warranty.

 

WARRANTY COVERAGE:

  • 5-Year Structural Warranty: We guarantee our hardware against structural defects for five years from the date of purchase. This warranty extends only to the original purchaser at the original installation address.
  • 12-Month Finish Warranty: Defects in finishes are covered for one year from the date of purchase. The defects include protection against peeling, flaking, or excessive discolouration beyond normal wear.

 

WHAT IS NOT COVERED:

  • Damage or defects resulting from improper installation, misuse, or negligence.
  • Defects resulting from exposure to corrosive environments such as saltwater, high humidity, or industrial chemicals.
  • Modifications, unauthorized repairs, or use of non-approved components.
  • Normal wear and tear, such as fading, minor discolouration, or cosmetic imperfections that, do not impair the functionality of the product.

 

CLAIM PROCESS:

  • To initiate a warranty claim, please send a detailed description of the issue, photographs of the defect, and proof of purchase to support@xthavenue.com. Our team will review your submission and respond within 3 business days with the next steps or additional instructions.

*All submitted information, including photographs and proof of purchase, will be handled securely and used solely for the purpose of processing the warranty claim.

 

WARRANTY SERVICE:

  • Upon receipt of your claim, we will assess the documentation and may request additional information or inspection to verify the defect.
  • If the defect is confirmed to be due to material and falls within the warranty period, we will repair or replace the defective product at no additional cost. However, customers may need to cover the cost of shipping the defective product to our facility unless otherwise specified.
  • If the original product is no longer available, we will provide a suitable replacement of similar value and functionality.

 

LIMITATIONS AND EXCLUSIONS:

  • This warranty is non-transferable and applies only to products purchased from Xth Avenue or our authorized retailers.
  • The warranty does not extend the original warranty period or cover any reinstallation costs, transportation, or other incidental expenses.
  • Xth Avenue's liability is limited to the repair or replacement of defective products and does not cover indirect losses or damages.

 

ADDITIONAL INFORMATION:

  • Warranty terms and services are intended to ensure satisfaction and confidence in the durability of our products.
  • Our goal is to provide timely and satisfactory resolution to all warranty claims. Should you require further assistance or additional details, our team is dedicated to supporting you every step of the way.
  • For any further inquiries or clarification on warranty coverage and claims, please do not hesitate to contact our customer service team at support@xthavenue.com or call us on +44(0)7547 551704 (9AM-4PM GMT Business Day). We are here to assist you.