For customised/bespoke orders or projects, please send your inquiry to support@xthavenue.com, where our team will provide further assistance.

To use your discount code, enter it in the "Discount Code" field and click "Apply" on your checkout page payment. Please ensure the code is applied prior to completing your purchase, as we are unable to refund the value of the voucher if it is not added during checkout.

Once an order is placed, we are unable to cancel it or prevent it from being shipped. If you have any concerns or questions about your order, please contact our customer service team at support@xthavenue.com for assistance.

Yes, we absorb all taxes and duties, ensuring there are no additional charges, fees, or customs duties for you to pay after your purchase.

Technical specifications and instruction manuals are available to download from each product page.

Unfortunately, we do not offer a sample service at this time. We understand that product colors may vary under different lighting conditions. If you have any concerns about the finishes or color of our door handles, please contact us via email at support@xthavenue.com for assistance.

To clean our products, use a slightly damp microfiber cloth, ensuring it is free of loose hairs. It is crucial to avoid the use of any chemicals to preserve the finish of the product.

Yes, we offer privacy options within our product range. You can identify these products by the word "privacy" in their titles, such as in "Svik #01 | Privacy | Knurled Lever Door Handle | Antique Brass".

Our door handles are not covered by warranty for external use, as the coatings are subject to harsh conditions. However, the structural integrity of the door handle remains unaffected.

Typically, internal door handles are installed between 900 and 1100mm from the floor. However, we suggest consulting with your trades person to adjust the height according to your specific needs and preferences, including variations based on individual heights.

Our lever handles and door knobs are equipped with a spindle measuring 8mm x 8mm x 100mm.

At Xth Avenue, we are committed to quality craftsmanship and ethical manufacturing. All of our products are crafted in China, in collaboration with manufacturing partners who share our values. Our manufacturers adhere to strict quality standards, regularly testing materials to ensure exceptional durability. This partnership goes beyond business—it reflects a shared commitment to sustainable practices and waste reduction.

We continuously review our production processes, valuing the trust you've placed in us. If you have further questions about our manufacturing practices or materials, feel free to reach out.

We primarily ship to destinations within Europe. Detailed information regarding transit times and rates can be found on our Shipping Policy page. If you are located outside these regions, please contact us via email at support@xthavenue.com for assistance.

Once your order is dispatched, you will receive an email confirmation with a tracking number to monitor the delivery status. You can also track your order's progress on our Track Order page.

Delivery times vary depending on your location. Orders are usually processed within 1-2 business days, and delivery can take between 5-15 days. You will receive all the detailed delivery information in your confirmation email.

We strive to process and ship your orders swiftly. Orders placed by 4:00 PM (GMT Time) will be dispatched the following business day. Orders received after 4:00 PM (GMT Time) will require an additional business day for processing. Orders placed on Sundays will be processed on the next business day.

We provide a 5-year structural warranty on our hardware, protecting against structural defects from the date of purchase. Additionally, finishes are covered under a 12-Month Warranty. This warranty does not include damage from improper installation or environmental exposure beyond normal conditions. For detailed terms and to make a claim, please review our full Warranty Policy.